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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lori Cook

Lori Cook

August 7, 2026

5  out of  5
rating by Lori Cook
"Great customer service"
We responded:
"Thank you for the kind words! Having customers like you to serve really makes our day. We truly appreciate you!! "
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David Phares

August 5, 2026

5  out of  5
rating by David Phares
"Janet is always very professional and upbeat and is knowledgeable about what the best options are."
We responded:
"Hi David! Thank you for sharing your experience. Janet truly cares about helping people make informed decisions, and we’re glad her professionalism and upbeat approach made a difference. We’re grateful for you!"
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Donald Marks

July 27, 2026

5  out of  5
rating by Donald Marks
"Janet and her team are always very helpful and quick to get the things that are needed! We would highly recommend them to anybody looking for insurance!"
We responded:
"Thank you so much for your 5-star review! ⭐ We’re thrilled to hear that Janet and her team have been helpful and quick in getting you what you need. We truly appreciate your recommendation and look forward to supporting you with all your insurance needs."
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Anita Currier

July 7, 2026

5  out of  5
rating by Anita Currier
"Janet is very helpful every time we talk."
We responded:
"Thanks so much for the 5-star review! We’re thrilled to hear Janet is consistently helpful every time you talk with her. We appreciate your support and look forward to helping you again."
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Lisa Jensen

May 8, 2026

5  out of  5
rating by Lisa Jensen
"I have always found Janet Lake State Farm to be responsive and helpful. I have dealt with both Janet and Vicky. They have always quickly responded to my emails and arranged to procure the best insurance for my situation. They have been prompt, knowledgeable and courteous. I highly recommend them."
We responded:
"Hi Lisa, thank you for taking the time to share your experience and for the kind words. We’re so glad Janet Lake State Farm has been responsive and helpful for you, and we appreciate you trusting us with both Janet and Vicky. It means a lot to hear that our team has been prompt, knowledgeable, and courteous—and we’re committed to continuing that for your future insurance needs. Thanks again for the recommendation!"
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Nicole Washburn

April 30, 2026

5  out of  5
rating by Nicole Washburn
"Janet was super pleasant and prompt! Always appreciated in the car business! Thank you for being so helpful as always!
Nikki @ Bob Johnson Ford in Pulaski!"
We responded:
"Thank you, Nikki! We really appreciate the kind words about your experience. Being prompt and helpful is always the goal—thanks again!!"
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Zen LaPointe

April 30, 2026

5  out of  5
rating by Zen LaPointe
"Great experience, very friendly staff"
We responded:
"Thank you, Zen, for sharing your experience with us. We're glad to hear that our team's friendliness made a positive impact. Your feedback is greatly appreciated."
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Renee Baratier

April 29, 2026

5  out of  5
rating by Renee Baratier
"Was driving my new car on 481 when a state truck passed me and a rock hit my windshield. Hugh crack so I got in touch with State Farm they hooked me up with Safelite and it was fixed the next day!! Thank you Vicki at State Farm."
We responded:
"Thank you so much for the 5-star review, Renee! We’re sorry to hear about the rock and the damage to your windshield—but we’re thrilled it was handled quickly. Vicky will be so happy to know her help made a difference. Your safety and satisfaction mean the world to us—drive safely!"
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charles cooper

April 21, 2026

5  out of  5
rating by charles cooper
"Very friendly and knowledgeable"
We responded:
"Thank you, Charles—really appreciate the kind words! We’re glad the team felt friendly and knowledgeable. Reach out anytime if you need help with coverage or updates."
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William Gomez

April 14, 2026

5  out of  5
rating by William Gomez
"Fast and efficient service, easily up there with the best!"
We responded:
"Thanks, William! We’re glad we delivered fast and efficient service. We appreciate your review and support."
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E.j

April 14, 2026

5  out of  5
rating by E.j
"Janet was amazing to work with, knowledgeable, professional and efficient! Helped me even when she was about to close!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Janet provided you with knowledgeable, professional, and efficient service—even going the extra mile right up to closing time. At Janet Lake State Farm, we pride ourselves on delivering exceptional customer experiences here in Fulton and throughout New York State. Reviews like yours help us continue to serve our community with dedication and excellence. We look forward to assisting you again soon!

"
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Soren Thomas Christensen

April 9, 2026

5  out of  5
rating by Soren Thomas Christensen
"Janet Lake and her team at State Farm are absolutely outstanding. From the moment you walk in or speak with them, you can tell they truly care about their clients and take pride in providing exceptional service. Janet is knowledgeable, responsive, and takes the time to explain coverage clearly so you feel confident and well protected.

In an industry where customer service can sometimes feel transactional, Janet and her team make the experience personal and professional. They are proactive, attentive, and genuinely committed to helping people find the right insurance solutions for their needs.

If you’re looking for an insurance agent you can trust—someone who is experienced, responsive, and truly has your best interests at heart—I highly recommend Janet Lake and her State Farm office."
We responded:
"Thank you, Soren, for your thoughtful review. We're glad to hear that you felt well-informed and confident with our service. Your trust and recommendation mean a lot to us.

"
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Alex Woodruff

April 9, 2026

5  out of  5
rating by Alex Woodruff
"Janet was extremely helpful and quick with her service! Would absolutely recommend her."
We responded:
"Thank you, Alex, for your feedback! It's great to hear that Janet's quick and helpful service made a positive impact. We appreciate your recommendation.

"
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Kevin Kurzinski

March 19, 2026

5  out of  5
rating by Kevin Kurzinski
"Janet Lake – State Farm is very responsive, with a team that is friendly, helpful, and a pleasure to work with."
We responded:
"Thank you, Kevin, for your feedback! We're glad to hear that our team's responsiveness and friendly service made your experience a positive one. Your support means a lot to us."
Profile photo of Jack Pham

Jack Pham

January 20, 2026

5  out of  5
rating by Jack Pham
"I have worked with Janet and Vicky for years. They are amazing and always provide a quick turnaround and exceed expectations."
We responded:
"Many thanks for your continued trust and kind feedback! It’s truly a privilege to support someone with your dedication and drive. We’re delighted to hear that our prompt service and commitment have made a meaningful difference. Our team is always here, ready to help you exceed every expectation—now and in the future. Wishing you lasting success!"
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Gina Holsopple

January 6, 2026

5  out of  5
rating by Gina Holsopple
"Janet Lake is just amazing to work with!"
We responded:
"Thanks so much for the fantastic shoutout! We’re delighted Janet Lake made such a great impression. Your feedback means a lot to us! 🫶"
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Tina S

January 2, 2026

5  out of  5
rating by Tina S
"State farm is a wonderful company,the people are very nice+they are wonderful to work with,the reason why I give them 5 stars is because that's the highest I can go!"
We responded:
"Thank you so much for your kind review and the 5 stars! We truly appreciate your support and are happy to hear you’ve had a positive experience working with us. If you or anyone you know in Fulton, Oswego County, or Central New York ever needs assistance with insurance, we’re always here to help. Thanks again for being part of our community!"
Profile photo of Vern Nicolette

Vern Nicolette

December 24, 2025

5  out of  5
rating by Vern Nicolette
"Our experience with Janet Lake and State Farm has been exceptional. Moving back to the USA after many years abroad, we were not able to get auto insurance through some other companies. Janet was very understanding and personable, and worked with us so that we could get coverage and proceed with buying a car. I would highly recommend her for your insurance needs."
We responded:
"Hi Vern, Thank you for your thoughtful words and for trusting our agency during such an important moment. Moving back after many years abroad can feel overwhelming, and I’m so glad we could help make the process smoother and get you on the road with confidence. We truly appreciate your recommendation and look forward to supporting you in the years ahead. Thanks again, Janet Lake "
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Kimberly Cellini

December 19, 2025

5  out of  5
rating by Kimberly Cellini
"I’m so happy with Janet and her amazing team. They have saved my family so much time and money- we’ve switched everyone’s home and auto policy to her office! Thank you, Janet and Vicky!!!"
We responded:
"Hi Kimberly, Thank you so much for your kind words! We're thrilled to hear that you and your family have had such a positive experience with our team. We appreciate your trust in us for your home and auto policies. If you ever need anything else, please don't hesitate to reach out. Thanks again, Janet"
Profile photo of Todd Spencer

Todd Spencer

December 16, 2025

5  out of  5
rating by Todd Spencer
"Customer services with this office of Janet Lake is awesome. Her staff is second to none regarding customer service. They should serve as a customer service template to anyone doing business."
We responded:
"Thank you so much for your wonderful review and for sharing your distinguished photo with us! It’s inspiring to see someone with such impressive achievements recognize the level of service we strive to provide. Janet Lake and our entire team truly appreciate your kind words and support. We look forward to continuing to serve you with the same dedication in the future!"
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Jbartlett 25

December 13, 2025

5  out of  5
rating by Jbartlett 25
"Janet was awesome with assisting me replace a vehicle on our mutual customer's policy. Very friendly!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Janet was able to assist you smoothly with replacing the vehicle on your customer's policy. We always strive to provide friendly and efficient service.

By the way, we're available on Saturdays from 9:30 AM to 1:00 PM if you or any of your customers ever need assistance — we would be happy to help! Referrals are always warmly welcomed.

Thanks again for your support!"
Profile photo of Ivan Hall

Ivan Hall

December 3, 2025

5  out of  5
rating by Ivan Hall
"Thanks Vicki for your professionalism and courteous demeanor regarding your services that I got on the receiving end. Thanks also to Janet for the warmth and caring culture that she created in her business. You set your company to go above and beyond making sure that the job is done and your customers are fully satisfied, my recommendation will always be forthcoming."
We responded:
"Thank you so much, Ivan for your kind words and wonderful review! It means a lot to hear that our professionalism and care made such a positive impact on your experience. We truly appreciate your recognition of the culture we strive to create here. Your recommendation means the world to us, and we look forward to continuing to provide exceptional service whenever you need us!"
Profile photo of Mohammed Badwan

Mohammed Badwan

December 1, 2025

5  out of  5
rating by Mohammed Badwan
"Janet was extremely helpful and outstanding!"
We responded:
"Thank you so much, Mohammed! I really appreciate your kind words and am glad I could assist you. It’s a pleasure working with you and supporting our mutual customer(s). Looking forward to many more successful collaborations ahead!"
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Derrick Williams

November 27, 2025

3  out of  5
rating by Derrick Williams
"I would like to be able to get a chance to your insurance"
We responded:
"Hello Derrick,

Thank you for taking the time to leave a review. We truly appreciate all feedback as it helps us continue to improve and serve our community better. We noticed your comment about wanting a chance to get insurance through us, but unfortunately, we couldn’t find any record of your information in our system or quotes.

We would love the opportunity to earn your trust and ultimately a 5-star experience by assisting you with your insurance needs. To do that, we kindly ask that you reach out to us directly so we can better understand your unique situation and provide personalized service. Without contact information, it’s challenging for us to follow up and help you get the coverage you deserve.

Please feel free to call us anytime at (315) 887-4037, visit our quote page at https://www.statefarm.com/agent/us/ny/fulton/janet-lake-0b5tb4m2000#quote-section, or email me personally at janet@insurewithlake.com. We’re here to guide you through every step and work hard hoping to be your first and best choice for insurance.

Thank you for considering us — we hope to assist you soon!

Warm Regards,

Janet Lake
State Farm Agent
"
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Kyle Paul

November 24, 2025

5  out of  5
rating by Kyle Paul
"Great customer service! Very friendly and helpful, would highly recommend for any insurance needs!"
We responded:
"We truly appreciate your thoughtful feedback, Kyle! Helping friends and family, as well as all our customers, is what makes our work so rewarding!! Thank you!!!"